Refund Terms

This Refund Terms document outlines the refund and return policy for purchases made on the RADIANTARC website. By making a purchase on our platform, you agree to the following terms:

1. Refund Eligibility

RADIANTARC accepts refund requests under the following conditions:

• The item is defective or damaged upon arrival.
• The item does not match the description provided at the time of purchase.
• The refund request is made within 14 days of delivery.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Items purchased during a sale or with a discount code.
• Digital products that have been downloaded or accessed.
• Perishable goods such as food items.

3. Refund Process

To initiate a refund request, please contact our customer service team at [email protected]. Provide your order number, a description of the issue, and any supporting photographs if applicable. Our team will review your request and respond within 5 business days.

4. Return Shipping

If your return is approved, you will be responsible for covering the shipping costs for returning the item. RADIANTARC will provide further instructions on how to proceed with the return.

5. Refund Method

Refunds will be processed using the original payment method. It may take up to 10 business days for the refund to appear in your account, depending on your bank or financial institution's processing times.

6. Contact Information

For any questions or further assistance, please contact RADIANTARC customer service at:

Email: [email protected]

Phone: +273 456 7891

We appreciate your understanding and cooperation with our refund policy. Thank you for choosing RADIANTARC.